WestJet Airlines recently agreed to a $12.5 million class action settlement to resolve allegations of improperly charged baggage fees for first-checked bags. The settlement, approved by the Supreme Court of British Columbia, compensates eligible travellers who booked flights directly with WestJet and paid baggage fees that allegedly violated the airline’s tariff policies. While WestJet denies any wrongdoing, this settlement provides monetary relief to affected customers and underscores the importance of transparency in the airline industry.
Background of the Lawsuit
Between 2014 and 2019, many WestJet passengers raised concerns about being unexpectedly charged baggage fees, despite the airline’s tariff policies stating otherwise. These grievances led to the filing of a class action lawsuit aimed at holding the airline accountable for adhering to its advertised policies. The lawsuit sought to reimburse affected travellers while highlighting the need for better clarity in fee disclosures. After years of legal proceedings, the settlement was finalized in October 2024, ensuring relief for eligible customers.
Who Is Eligible to Claim?
The settlement applies to travellers who booked flights directly with WestJet during the following periods and were charged for their first checked bag:
Canadian Domestic Flights: Passengers who travelled between October 29, 2014, and July 29, 2017, and paid for their first checked bag.
International Flights: Passengers who travelled between January 6, 2016, and February 27, 2019, and paid fees for their first checked bag.
Free Bag Policy: Any traveller who booked flights during these periods under a policy that advertised the first checked bag as free.
Compensation Details
The settlement fund of $12.5 million will be used to compensate eligible class members after deducting various costs, including legal and administrative expenses. Here’s how the distribution works:
Expense Category Amount Deducted
Class Counsel Fees One-third of the settlement fund
Plaintiff Honorarium $1,500
Administrative Costs Approved reasonable expenses
After these deductions, the remaining funds will be distributed pro-rata among eligible claimants. While the exact compensation amount depends on the number of claims filed, estimates suggest eligible claimants could receive $10 to $20.
Conditions and Limitations
Travel Bank Credits: Compensation will be issued as WestJet Travel Bank credits, valid for 24 months. These credits can be used for booking flights without any blackout dates.
Maximum Compensation:
Travellers who flew on or after July 6, 2017, may receive up to $45 per approved claim.
Those who travelled before July 5, 2017, may receive up to $18 per claim.
Non-Transferable Credits: The issued credits cannot be transferred to others but can be used to book flights for another guest.
Expiration: Credits must be redeemed within 24 months, or they will expire.
Significance of the Settlement
This settlement represents a step forward in holding corporations accountable for their policies and ensuring consumer rights are protected. While the compensation may not be substantial for individual travellers, it sets a precedent for greater transparency in fee disclosures across the airline industry.
If you believe you are eligible, ensure you file your claim promptly to secure your share of the settlement. Stay tuned for updates on the claims process to maximize your benefit.
How to File Your WestJet Settlement Claim: Step-by-Step Guide
The claims process for the WestJet Baggage Fee Settlement officially opened on November 11, 2024, and will remain open until February 10, 2025. If you are eligible, you can choose from three convenient ways to file your claim:
1. Email Notice
If you received an email from the Claims Administrator, you can easily submit your claim using the Unique ID and PIN provided. This will allow you to complete the pre-populated claim form with minimal effort.
2. Online Claim Form
Alternatively, you can fill out an electronic claim form available on the official settlement website. Remember to include any proof of your class membership to ensure your claim is processed correctly.
3. Paper Claim Form।
For those who prefer a traditional approach, a paper claim form can be downloaded from the settlement website. Once completed, simply mail it to:
WestJet Settlement Administrator
c/o A.B. Data, Ltd.
P.O. Box 173103, Milwaukee, WI 53217
Important Information to Remember
Maximum Claims: Each class member can submit claims for up to three checked bags, ensuring a fair distribution of the settlement funds.
Deadline: Make sure to file your claim by February 10, 2025, to avoid missing out on your share.
Claims Administrator: All claims will be managed by A.B. Data, Ltd..
Key Dates and Contact Information
Details Dates/Information
Claims Period Start November 11, 2024
Claims Period End February 10, 2025
Claims Administrator A.B. Data, Ltd.
Mailing Address P.O. Box 173103, Milwaukee, WI 53217
Note: If there are any discrepancies between this notice and the official settlement agreement, the settlement agreement will take precedence. Be sure to carefully review the full settlement details on the official website for all the necessary information.
This clear and straightforward process ensures that you can easily claim your portion of the settlement. Don’t miss the deadline—act before February 10, 2025!
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